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Frequently Asked Questions

Subscriptions:


  1. Delivery Schedule

    Most magazines are published 9 times per year: January, February, March, April, May/June, July/August, September, October, and November/December.

    The only exception is Cicada, which is published 6 times per year: January/February, March/April, May/June, July/August, September/October, and November/December.

    Please use the chart below to determine when your magazine will be mailed, and when they should arrive by.

    IssueFirst ShipmentLate Date2nd ShipmentLate Date3rd ShipmentLate Date
    January December 1st January 15th December 31st January 31st N/A N/A
    January/February December 1st January 15th December 31st January 31st January 31st February 15th
    February January 1st February 15th January 31st February 28th N/A N/A
    March February 1st March 15th February 28th March 31st N/A N/A
    March/April February 1st March 15th February 28th March 31st March 31st April 30th
    April March 1st April 15th March 31st April 30th N/A N/A
    May/June April 1st May 15th April 31st May 31st May 31st June 30th
    July/August June 1st July 15th June 30th July 31st July 31st August 30th
    September July 1st September 15th July 31st September 30th N/A N/A
    September/October August 1st September 15th August 31st September 30th September 30th October 31st
    October September 1st October 15th September 30th October 31st N/A N/A
    November/December October 1st November 15th October 31st November 30th November 30th December 31st
  2. Gift Subscriptions

    Gift Subscriptions can be purchased through the regular purchase process, when you checkout you will be given the opportunity to tell us that you would like the magazine to be delivered to a different Name and Address than your billing information.

  3. International Customers

    Print subscriptions are available for addresses in the United States, APO and FPO (military) addresses, and Canada. For our overseas customers, we recommend our digital subscriptions, which are available worldwide! Please note that subscriptions sent to a Canadian address are subject to a $15 surcharge per year to cover the additional shipping fees.

  4. Payment Options

    Online and phone orders must be paid by credit card, while mail-in orders may also be paid with check or money order. For your convenience, we accept Visa, MasterCard, American Express, and Discover cards. All payments are in US funds.

Products:


  1. Shipping Timeline, and Methods

    Standard shipping for product orders is via UPS ground delivery, which will take up to 7-10 business days to arrive. Expedited options, including 3-day, 2-day, and overnight delivery, are available for an additional charge. To select expedited shipping, simply choose your preferred option during the checkout process, and the applicable charge will be displayed.

  2. International

    At this time, our products can only be sent to addresses within the United States, or to APO and FPO (military) addresses. This also applies to back issues of our magazines. For customers living outside of these areas, we recommend our digital product line, which is available worldwide!

  3. Returns:

    Products can be returned for an exchange or refund, as long as the item is in saleable condition within 60 days of receipt.

  4. Payment Options

    Full payment is due at the time of purchase, including all shipping and handling charges and sales tax (where applicable). For your convenience, we accept Visa, MasterCard, American Express, and Discover cards.

  5. Sales Tax

    Any product order being shipped to an address in Illinois will need to add a 6.25% surcharge for sales tax. Please note that this also applies to back issues, although magazine subscriptions are exempt.

Digital:


  1. Availability

    Our digital subscriptions are available to users worldwide on a variety of devices. Different publications have different availability, so please refer to the chart below to ensure that you are choosing the right digital subscription for your needs:

     iPadiPhoneAndroid tabletsAndroid phonesKindle fireAny web browser on
    your computer
    Babybug X X X X X X
    Click X X X X (5” or larger) X X
    Ladybug X X X X (5” or larger) X X
    Ask X   X   X X
    Spider X   X   X X
    Cobblestone X   X   X X
    Cricket X   X   X X
    Dig         X X
    Faces X   X   X X
    Muse X   X   X X
    Cicada X   X   X X
  2. Publishing Schedule

    Most magazines are published 9 times per year: January, February, March, April, May/June, July/August, September, October, and November/December.

    The only exception is Cicada, which is published 6 times per year: January/February, March/April, May/June, July/August, September/October, and November/December

    We strive to make the digital issues available by the 1st of the month, however please allow up to the 5th of the month before considering them late.

     JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember
    Ask X X X X X   X   X X X  
    Babybug X X X X X   X   X X X  
    Cicada X   X   X   X   X   X  
    Click X X X X X   X   X X X  
    Cobblestone X X X X X   X   X X X  
    Cricket X X X X X   X   X X X  
    Dig X X X X X   X   X X X  
    Faces X X X X X   X   X X X  
    Ladybug X X X X X   X   X X X  
    Muse X X X X X   X   X X X  
    Spider X X X X X   X   X X X  
  3. Payment Options

    Online and phone orders must be paid by credit card, while mail-in orders may also be paid with check or money order. For your convenience, we accept Visa, MasterCard, American Express, and Discover cards. All Payments are in US Funds.